OUT OF OFFICE HOURS WHEN THERE IS AN EMERGENCY CONTACT THE FOLLOWING COMPANIES DIRECTLY, HOWEVER DURING OFFICE HOURS WE ASK THAT YOU CALL TO REPORT ANY MAINTENANCE ISSUES.
In the case of a gas leak contact Transco immediately on 0800 111 999.
FOR CONTRACT HEATING 3* SERVICE CONTRACT CUSTOMERS ONLY - 0131 467 7875
SCOTTISH GAS 3* COVER CUSTOMERS ONLY - 0845 9 500 400.
***** Please check whether or not you have a British Gas 3
* Contract or Contract Heating Service agreement, this information will be in your tenant information notes and inventory provided at the start of your tenancy.
ELECTRICITY - POWER FAULTS - SCOTTISH POWER - 08452 727 999
MAINS WATER - SCOTTISH WATER - 0845 601 8855
DRAINAGE - FAST FLOW DRAINS - 0751 550 7935
BURST PIPES/FLOODING - if you have a burst pipe or any sign of flooding, such as a leak, you must take immediate action and are responsible for ensuring; If the water is coming into your property - contact the neighbour above and ask them to sort out the problem; take their contact details and give them to us so that we can follow it up; switch off the electricity at the mains if the water comes into contact with fittings or wiring. If the leak is in your property - turn off the water at the mains; turn on all taps to drain the water; notify neighbours below who may be affected by the flooding.
APPLIANCE REPAIRS - TRINITY DOMESTIC APPLIANCES Ian - 0777 0364 815
(IF THE APPLIANCE IS NEW OR NEARLY NEW CALL THE MANUFACTURER IN THE FIRST INSTANCE). Only to be used if our office closed for longer than a weekend.
LOCKSMITH - Red Circle Locksmiths, 07759 422566 or service@redcirclelocks.co.uk
FOR ALL HEATING AND PLUMBING EMERGENCIES
CELCIUS: Telephone number: 0131 258 0848 (option 2) this will be diverted to the engineer on call for that week hours covered: Monday to Friday 5pm - 8am, weekend cover all day Saturday and Sunday.
IDEAL Solutions on 07921555181 or email for advice info@ies-edinburgh.co.uk both are monitored.
Absolut Plumbing Ltd - 24 Hour Emergency Number: 07973 468 103- or 24-HOUR LINE 0131 657 6444
ALL OTHER ISSUES CAN WAIT UNTIL OUR OFFICE IS OPEN WHICH IS MON-FRI FROM 8.30AM UNTIL 5PM